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Warn truly ROCKS!
I have to tell you, there is no customer service that I have ever seen In the offroad industry that even remotely compares to the service warn provides for its customers.
It happens that right when I got to the trail this holiday weekend, the front driver wheel wasn’t enguaging. After looking into the problem a bit, it turns out that it was a hub that took a dump.
The warn hub conversion has a lifetime warranty on it, so I called them this afternoon to talk about the problem I had with the hub.
After waiting on hold for about 45 seconds, an agent picks up the phone, and asks what he can do to help me.
I explained my hub problem, and that I had a second damaged one that I had been storing for a bit.
He said, “well, do you have a receipt for your purchase of the hub kit”?
I told him yes, and I’d fax it to him. I asked where he would like to have the old parts sent, and he told me to throw them in the trash, as that is what he was going to do when they got there anyway…
There is a new pair of hubs on their way to me with no shipping costs or anything.
These guys really know how to make the most difficult of customers glad they spent their money with them.
GO WARN!
:shout:
I have to tell you, there is no customer service that I have ever seen In the offroad industry that even remotely compares to the service warn provides for its customers.
It happens that right when I got to the trail this holiday weekend, the front driver wheel wasn’t enguaging. After looking into the problem a bit, it turns out that it was a hub that took a dump.
The warn hub conversion has a lifetime warranty on it, so I called them this afternoon to talk about the problem I had with the hub.
After waiting on hold for about 45 seconds, an agent picks up the phone, and asks what he can do to help me.
I explained my hub problem, and that I had a second damaged one that I had been storing for a bit.
He said, “well, do you have a receipt for your purchase of the hub kit”?
I told him yes, and I’d fax it to him. I asked where he would like to have the old parts sent, and he told me to throw them in the trash, as that is what he was going to do when they got there anyway…
There is a new pair of hubs on their way to me with no shipping costs or anything.
These guys really know how to make the most difficult of customers glad they spent their money with them.
GO WARN!
:shout:
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